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On-line Portal

Importance of Maintaining a Current Email Address with the ICM: It is the responsibility of the stakeholder to ensure that their email address is current at all times within the On-line Portal.  The email address entered, under the stakeholder's contact details, will be used for the multi-factor authentication (MFA) process during login to the ICM portal, in addition to being used for all correspondence from the ICM regarding your licence(s), including E&O notification(s), exam confirmation(s), licence renewal notification(s), etc.  Note the importance of this email address.

Communications from the ICM office are sent from one of the below email addresses; ICM recommends that you whitelist the below email addresses in your system to ensure ICM emails are not blocked or directed to your junk email.

- This email address is being protected from spambots. You need JavaScript enabled to view it.
- This email address is being protected from spambots. You need JavaScript enabled to view it.

Log in to the On-line Portal to perform any of the following items:

- VIEW a snapshot of your licensing on your Home/Dashboard page;
- UPDATE personal and business addresses;
- complete your annual licence RENEWAL;
- VIEW current licenses;
- SUBMIT an application form for a licence;
- track the real-time STATUS of the application throughout the process;
- view or update continuing education (CE) credit hours;
- view your PAYMENT history;
- view your PASTEXAM information;
- REGISTER for an examination; and
- view or update Errors & Omissions Insurance (must be maintained in the online portal on a continual basis).

Important Note: The online application system has recently been enhanced and currently applies to all application categories other than an Amendment to a Restricted Insurance Agent's (RIA) Designated Official, which requires the completion of a paper application.

User Guides: Refer to the User Guides and FAQs page on the ICM website to assist you with the items listed above.

Annual Licence Renewal: Open in the month of May (Agent renewal closes May 31 at 11:59pm and Adjuster renewal closes June 30 at 11:59pm).

COVID-19 Important Information

Progress Bar - Explanation of Terms as noted at the top of your online application
“Waiting to Submit” = application is pending with the applicant for information.

“Pending Authorizer’s Review” = application is with the sponsoring organization to review and submit to the ICM for consideration of a licence. If the application is in this stage, please contact your sponsor to determine why there may be a delay in their review and submission to the ICM. The ICM does not contact the sponsor on the applicant's behalf.

“Pending ICM Review” = application is pending with the ICM for review and consideration of a licence. Once the application is in this stage, the application would be reviewed within 21-business days.

“Approved” = application has been approved for a licence. Note that this does not mean that a licence has been issued. A confirmation of licensing email will be sent to the stakeholder once a licence has been issued, and the licence will be made public under the Licence Search on ICM’s website. 
 
 

Current Application Processing Times:

The ICM is currently reviewing online applications in the "Pending ICM Review" stage received on

March 28, 2024.

 Due to high volumes of applications received at the ICM office, the processing times may extend beyond the typical 7-business days, and could extend up to 14-business days at this time. We kindly ask that you do not contact the ICM office for a status update unless the application has been “Pending ICM Review” for over 14-business days.