The Complaint Process

To begin a formal inquiry into your complaint please:

- Complete the Complaint Form or provide the details of your complaint in a written format
- Ensure all relevant information is provided
- Forward your written complaint and copies of supporting documents to:

The Insurance Council of Manitoba Compliance Department
Suite 466 - 167 Lombard Avenue, Winnipeg, Manitoba R3B 0T6

Upon receiving your written complaint, the compliance department will:

- Determine if your complaint falls within the mandate of the Insurance Council of Manitoba
- Conduct an investigation of your complaint, which may include:

Contact with the agent/agency
Contact with other individuals and insurers who may have information relevant to your complaint

- Review all relevant information to determine if the agent, broker or adjuster has committed any infraction of the Insurance Act of Manitoba or Code of Conduct
- Forward this matter to the appropriate Council for disciplinary review
- Inform you of the results of the review

If you have any questions or require assistance to complete the Complaint Form, please contact the Insurance Council of Manitoba office (204) 988-6800 or e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..