Continuing Education

On-line Portal

Log in to the On-line Portal to perform any of the following items: 1) VIEW a snapshot of your licensing on your Home/Dashboard page; 2) UPDATE personal and business addresses; 3) complete your annual licence RENEWAL; 4) VIEW current licenses; 5) apply for a NEW or SUPPLEMENTARY licence if you have never held a licence in that specific insurance class before, or have not held one for over 12-months; 6) apply for an AMENDMENT to your current licence; 7) view or update continuing education (CE) credit hours; 8) view or update Errors & Omissions Insurance (must be maintained in the online portal on a continual basis); 9) view your past EXAM information, or register for an examination; and 10) view your PAYMENT history.

Important Note: A future Phase of the system will allow for amendments of General Operating Agents, Adjuster Designated Representatives and RIA Designated Official licenses, as well as reinstatements of agent or adjuster licenses. At the present time, applications of this nature must be submitted by paper format.


User Guides:

Refer to the User Guides and FAQs page on the ICM website to assist you with the items listed above.


Annual Licence Renewal:

Open in the month of May (Agent renewal closes May 31 at 11:59pm and Adjuster renewal closes June 30 at 11:59pm).

Insurance Adjusters Code of Conduct Quiz

The Insurance Adjusters Code of Conduct Quiz is based on the present Code of Conduct. This Code is primarily principles-based and outcome-focused relying on high level, broadly stated rules to set the standards for business conduct. Attention in principles-based regulation is toward the purpose of regulatory standards: public protection, and not strict adherence to the letter of the law. Regulators must have trust and confidence in the behaviors, competencies and judgment of the adjuster to do what is in the best interest of the members of the public. Principles-based regulation allows for flexibility in a rapidly changing environment and focuses on quality, broad application of rules and high behavioral standards. In certain areas Council continues to rely on detailed rules and the prescriptive process to ensure adequate consumer protection and statutory objectives are met for sufficient consistency and comparability.

The purpose of the Quiz is to heighten your knowledge of the specific sections of the Code of Conduct and how you as an adjuster should operate in the regulatory scheme. Some of the answers will require you to understand specific requirements while others will test your behaviors and judgment against acceptable standards and practices. In making your answer selection, choose the best possible answer. This is meant to be a learning experience.

Proceed to test instructions here

Life Insurance and Accident and Sickness Agent’s Code of Conduct Quiz


The Life Insurance and Accident and Sickness Agent’s Code of Conduct Quiz is based on the 2009 Code of Conduct. This Code is primarily principles-based and outcome-focused relying on high level, broadly stated rules to set the standards for business conduct. Attention in principles-based regulation is toward the purpose of regulatory standards: public protection, and not strict adherence to the letter of the law. Regulators must have trust and confidence in the behaviors, competencies and judgment of the agent to do what is in the best interest of the members of the public. Principles-based regulation allows for flexibility in a rapidly changing environment and focuses on quality, broad application of rules and high behavioral standards. In certain areas Council continues to rely on detailed rules and the prescriptive process to ensure adequate consumer protection and statutory objectives are met for sufficient consistency and comparability, as in the process and prescribed form in replacement of an existing life insurance contract.

The purpose of the Quiz is to heighten your knowledge of the specific sections of the Code of Conduct and how you as an agent should operate in the regulatory scheme. Some of the answers will require you to understand specific requirements while others will test your behaviors and judgment against acceptable standards and practices. In making your answer selection, choose the best possible answer. This is meant to be a learning experience.

Proceed to test instructions here

Accredited Course Providers (ACPs)

Updated March 2019



The Insurance Council of Manitoba has appointed various organizations as course providers for Accident & Sickness, General, Life and Independent Insurance Adjuster's continuing education.

As an Accredited Course Provider (ACP), you are not required to submit course outlines or complete the course provider application each time you will be presenting a program. Council's approval letter provides you with the authority to assign credit hours. If your company would like to apply to become an ACP, please complete the application form that follows the guidelines and return by e-mail, fax or mail to the Council's office.

All ACPs are required to provide certificates of attendance evidencing the date of the course, the course title, the attendee's name, the instructor's name and the number of approved ICM credit hours.


Refer to the User Guide for Accredited Course Providers (ACP's) to assist with maintenance of Continuing Education (CE) Credit Hours.


Click here to search for Accredited Course Providers (ACPs)   

On-line Portal - Course Provider Login


Guidelines for ACPs

Accredited Course Providers (ACPs) must:

Offer courses that are designed to meet the requirements for the attendees as defined by the Continuing Education (CE) Definition for the class(es) of insurance for which the provider has received ICM approval.  Course   content that does not meet the Council’s definition is not eligible for ICM credit hours.  Partial credits may be applied where the full program includes partial material that does comply with the definition and partial material where the subject matter does not comply with the definition.

Undertake a regular evaluation of course content to monitor the quality of the material and ensure it meets current industry standards and needs.

Accept responsibility for verifying the qualifications of individual instructors and monitoring the instructor’s continued effectiveness in the delivery of the material.

Have a designated continuing education contact person, and advise the ICM of that contact information.


Assigning Credit Hours

A course must be a minimum of 30 minutes in length to be considered for approval.

Assign one (1) credit hour for each hour of actual course time based on the eligible CE definition. The number of credits assigned to a course does not include refreshment breaks and/or non-working lunch.

Only actual credit hours can be assigned.  For example, if a course is scheduled for eight (8) hours, but ends after four (4) hours, the attendee is eligible for four (4) credit hours.

All courses including online, webcasts, conferences or self-study must have a verifiable method of confirming attendance or completion (such as sign-in and sign-out sheets, scanned badges, passing an exam/quiz, roll call) for the entire presentation.  Where an exam/quiz is required, the pass requirement is determined by the course provider but a mark of at least 60% is required to pass.

Course leaders, instructors or moderators are eligible to receive two credit hours for each hour the course has been approved.


Certificates and Records

Certificates of attendance must be issued to attendees by the course provider within thirty (30) days of course completion and may be sent via email.  If the attendee is audited by the ICM, a certificate must be issued to the attendee within 7 days.

Attendees must be provided with a certificate of attendance that includes, name of the attendee, the ICM course number, number of ICM credit hours, date of the course, name of the course provider, and full name of the course. Certificates with incomplete or inaccurate information may be rejected by ICM.

Certificates must not be issued to an attendee who did not attend for the full credit hours shown on the certificate.

Attendance records for Manitoba participants shall be maintained by the course provider for a period of at least two (2) years from the course date for ICM audit verification purposes, and provide those records to the ICM upon request.  Records must include the name of each attendee, the ICM course number, number of ICM credit hours, date of the course, name of the course provider, and full name of the course.

The Insurance Council of Manitoba reserves the right to monitor the content and delivery of course material.


Application to become an Accredited Course Provider (ACP)

Application to change the contact person for an existing Accredited Course Provider (ACP)

 

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Where You'll Find Us

466-167 Lombard Avenue
Winnipeg, Manitoba
R3B 0T6
  • PHONE:
    (204) 988 6800
  • FAX:
    (204) 988 6801