On-line Portal
Importance of Maintaining a Current Email Address with the ICM: It is the responsibility of the stakeholder to ensure that their email address is current at all times within the On-line Portal. The email address entered, under the stakeholder's contact details, will be used for the multi-factor authentication (MFA) process during login to the ICM portal, in addition to being used for all correspondence from the ICM regarding your licence(s), including E&O notification(s), exam confirmation(s), licence renewal notification(s), etc. Note the importance of this email address.
Communications from the ICM office are sent from one of the below email addresses; ICM recommends that you whitelist the below email addresses in your system to ensure ICM emails are not blocked or directed to your junk email.
- This email address is being protected from spambots. You need JavaScript enabled to view it.
- This email address is being protected from spambots. You need JavaScript enabled to view it.
Log in to the On-line Portal to perform any of the following items:
- VIEW a snapshot of your licensing on your Home/Dashboard page;
- UPDATE personal and business addresses;
- complete your annual licence RENEWAL;
- VIEW current licenses;
- SUBMIT an application form for a licence;
- track the real-time STATUS of the application throughout the process;
- view or update continuing education (CE) credit hours;
- view your PAYMENT history;
- view your PASTEXAM information;
- REGISTER for an examination; and
- view or update Errors & Omissions Insurance (must be maintained in the online portal on a continual basis).
Important Note: The online application system has recently been enhanced and currently applies to all application categories other than an Amendment to a Restricted Insurance Agent's (RIA) Designated Official, which requires the completion of a paper application.
User Guides: Refer to the User Guides and FAQs page on the ICM website to assist you with the items listed above.
Annual Licence Renewal: Open in the month of May (Agent renewal closes May 31 at 11:59pm and Adjuster renewal closes June 30 at 11:59pm).
COVID-19 Important Information
Progress Bar - Explanation of Terms as noted at the top of your online application
“Pending ICM Review” = application is pending with the ICM for review and consideration of a licence. Once the application is in this stage, the application would be reviewed within 7-business days.
“Approved” = application has been approved for a licence. Note that this does not mean that a licence has been issued. A confirmation of licensing email will be sent to the stakeholder once a licence has been issued, and the licence will be made public under the Licence Search on ICM’s website.
Looking for a Status Update? Due to high volumes of applications received at the ICM office, the processing times may extend beyond the typical 7-business days, and could extend up to 14-business days at this time. Please do not contact the ICM office for a status update unless the application has been “Pending ICM Review” for over 14-business days. Current Processing Times are updated below and on the home page of the ICM website here.
Current Application Processing Times:
The ICM is currently reviewing online applications in the "Pending ICM Review" stage received on July 28, 2022.
